Legal terms
PRIVATE CLIENT AGREEMENT
This agreement sets out the terms that govern the rights and obligations of tropos-zois.gr to its web clients and to inform said clients of their rights and obligations and to provide a better search and purchase service for the products you wish to purchase.
ORDERS
The order process is very simple. Just choose a product and complete the tropos-zois.gr order form, filling in such information as shipping address, payment terms etc.
Once all required fields are filled in, you will be requested to confirm your order (your order will only be placed once you have pressed the confirmation button). An e-mail with the details of your order will then be sent to the e-mail address you provided. Products are usually delivered within 7 to 12 days from the order date.
PRODUCT PRICES
Prices include the VAT. These prices refer to quantities available in our warehouse. We reserve the right to adjust prices at our discretion.
MISCELLANEOUS
Product Availability
Stock availability for all tropos-zois.gr products is clearly indicated. Before you place your order it is easy to see which products are in our warehouse and available for immediate delivery and those that are not for which you can send us an email and ask for their availability and to inform you when we expect the product from the supplier and the potential delivery date.
Availability is categorized as follows:
0-2 days. Usually dispatched within 2 business day.
2-4 days. Usually dispatched within 2 to 4 business days.
4-7 days. Usually dispatched within 4 to 7 business days.
7-15 Days. The product has been ordered and is expected shortly. It will be dispatched at the most within 15 business days.
Pre-Order after communication with us. Release date will be announced and price will be determined for a certain product.
Out of Stock.
If the product is out of stock. You contact us via e-mail and we will endeavor to provide you with up-to-date information.
Order Dispatch (Single items or as a group)
It is possible to group all your items in one shipment which will be dispatched once all items are available for delivery by our courier service. Or, you may choose to have each item sent as it becomes available. This must be stated in the comments section provided during the order and payment process. We will then contact you.
Force Majeure
In cases such as extreme weather conditions, strikes, earthquakes etc., when it becomes impossible to deliver the products within the prearranged time frame, you will be informed of a new delivery date via e-mail.
Liability
tropos-zois.gr is not responsible for defects or poor quality of the products provided to its clients. All products are received from our supplier already packaged. Should it be proven that a product is incomplete or defective, the responsibility rests with our supplier. Clients retain the right to return a product in order to be determined whether the product is indeed defective or incomplete. The buyer is responsible for all postage costs.
Promotional Information
You may choose to be informed about our new products, special promotions, payment terms etc. by e-mail, or newsletter from tropos-zois.gr. Will not abuse the information provided. The client retains the right to stop receiving promotional information.
Cookies
tropos-zois.gr uses cookies to enable and facilitate the function of its website. Cookies are small text files which are saved on the user’s computer allowing websites like tropos-zois.gr to function smoothly without technical difficulties, to gather user preferences, to recognize returning visitors, to facilitate the latter’s access and to gather data for the improvement of the website content.
Cookies do not cause damage to personal computers or to the files saved there. Cookies are used to provide you with information and carry out orders and are deleted once the site is exited. Cookies are required for the site to function properly.
Compliance of the User
The User of the webpage is obliged to comply with the rules and the provisions of the Greek, European and International Law and the relevant legislation that governs telecommunications and to refrain from any illegal or abusive behavior during the use of the webpage, as well as from adopting any unfair competition practices and other illegal practices. The webpage user is responsible for any damage that may be caused to tropos-zois.gr website, due to wrongful or unfair use of the webpage and the services offered through the webpage and tropos-zois.gr reserves the right of to indemnity.
Amendment of Terms and Conditions of Use
tropos-zois.gr reserves the right to amend or revise the terms and conditions described herein as well as the webpage content, at any time, without prior information to the users. tropos-zois.gr has taken on the responsibility to update this document with any revisions or additions. The Users are each time obliged to check for any possible changes and if they continue to use the webpage, it is being considered that they have accepted the said amendments.
Applicable law
All transactions carried out by tropos-zois.gr are governed by both International and European law that regulates e-commerce and by Greek Law N. 2251/1994 on the protection of consumers which regulates distance selling.
Intellectual property rights and trade marks
The webpage content (programme, informative material, all kinds of data, software, graphics, trade marks, trade names, logos etc.) is property of TROPOS-ZOIS ASS., protected under the provision of the Greek and European legislation (L. 2121/1993, 2001/29/EC etc.), as well as international agreement on intellectual property. Any amendment, publication, reproduction, broadcast, transfer, distribution, presentation, linking, loading, or by any other means use, in total or in part, of the content of the said webpage in any manner or mean, for commercial or other purposes, without prior written agreement is prohibited.
Redirection to third parties web pages
Through tropos-zois.gr it is possible for the user to be redirected to through special links (links, hyperlinks, banners) to third parties’ websites. The content of the said websites is being formed under the exclusive responsibility of the said third parties and tropos-zois.gr shall in no case guarantee their availability and does not agree nor may be held responsible for the content, the correctness, lawfulness, completeness, timeliness and accuracy of the information available through the particular websites.
Internet use
Given that the Internet is not a safe environment and even though tropos-zois.gr used the best possible software against computer viruses, the company provides no guarantee that the webpage functions shall be uninterrupted or free from errors or viruses. tropos-zois.gr shall not be responsible for any loss of data or any loss suffered by the User or any third party due to either the use, copying, loading or to any distortion or infection from viruses or other forbidden interventions of third parties to files and information that are been made available through the webpage. The User has the exclusive responsibilities for the protection of his system against viruses.
General Terms
In order for a transaction to begin, it is necessary to gather some personal information. When placing an order, you will be requested to provide your full name, shipping address, telephone number (mobile number is optional but will allow us to communicate with you in case of an emergency), e-mail address etc. The information voluntarily provided to tropos-zois.gr will be used to execute orders, to allow clients to have immediate and effective communication with the online store and to be provided with answers to their questions. The aim of the information gathered by tropos-zois.gr from its website is to count the number of visitors, to determine customer requirements for new products and to facilitate transactions with the company.
tropos-zois.gr will not reveal, publish, sell or exchange the personal data and information you entrust us with. In special cases, your personal data may be published in compliance with legal procedures dictated by Public Authorities, court system etc.
If there is a valid reason, you may change the personal data you have provided us with, or, restrict or revoke use of some of the data by filling out the relevant electronic form.
Information Gathering
tropos-zois.gr has designed its website so that visitors are able to browse without revealing their identity unless they wish to do so. Our visitors are requested to provide us with their personal data only when they wish to place an order or register with our website and/or send us an e-mail.
Use of Information
tropos-zois.gr gathers two kinds of information from its visitors:
1. Information provided by visitors while registering to become a client.
2. Information provided by clients so that their order can be filled by tropos-zois.gr While filling in the website order form, you will be asked for your full name, address, postal code, e-mail address, telephone number. More detailed information such as the shipping address for an order, invoice details for companies or details regarding a requested proposal may be required.